We ship to destinations all over the globe. For deliveries other than Australia and New Zealand please contact us before ordering.
Once a shipment leaves us it is in the hands of the shipping company.
You will have been forwarded tracking details – please check there first. Making sure to check junk mail folder.
Then contact us via email.
Then check tracking again.
Very occasionally, and sometimes out of the control of anyone, shipments may get delayed. Bowzz accepts no responsibility for these delays and the impact they may have.
We are always happy to assist you in finding out when your shipment will arrive, though you understand that once a parcel leaves us it is out of our control.
If a parcel is lost in transit we cannot give a refund or replacement of product until a full investigation is done with the freight company which can take up to 4 weeks from time we are notified your goods have not been received.
You may place another order, and if the courier company is found at fault we will refund the original order cost plus freight.
Yes you may be able to pick up today.
However all orders need to be placed through the website. You need to select the items, size and quantities you require.
Add them to your shopping cart.
Then navigate to the cart page where you will need to provide contact details.
Once you have done that an option will appear that enables you to select a box for pick up from Bowzz.
In the customer notes section of that page please write the day you intend to pick up. (I/e today’s date)
Once we receive the order we will be in touch.
DO NOT come until you here from us!
*Additional rush fees may be applicable.
If we can not supply the same day we will get in touch with you asap and refund your order in full.
Simply select the items you require and head to the checkout page.
Once you included you delivery location our website will provide real time live freight pricing, and if applicable the different options available to you.
Not long! Once your payment has been verified, we will process and ship your order within 1 – 3 working days depending on time of year and our current workload.
When your order is shipped through one of our chosen freight partners, you will receive an email and / or text message detailing tracking details and instructions for updates regarding your order. In this regard we ask that you ensure your contact details are correct when placing an order.
Bowzz production is located in Tullamarine, Victoria: Ideally located not far from Tullamarine Airport at the merge between the Tullamarine Freeway and Western Ring Road. If you live locally or are passing by and you’d like to collect an order you are very welcome!
You do need to order before coming out so we can have everything ready for you.
Simply order as normal through the checkout page, once you have entered your address a checkbox option will appear to pick up from Bowzz.
Complete your order and we will be in touch shortly through the contact details you provide at checkout.
Sadly no… As we utilize the services of several different courier companies they are not able to deliver to P.O. Boxes, or parcel lockers. If this is a problem please contact us before ordering.
No problems – as Australia’s premier Bow company we hope all of our customers are 100% happy with our products, however, should an item be faulty or unsatisfactory upon receipt please return it to us in its original, unused and unmodified condition, with the completed returns form, and we will investigate and courteously exchange it or refund you, in the same form as your original payment.
If you have photos/videos please arrange for them to be made available upon request.
For your protection, please obtain the necessary insurance & proof of posting/return when you return items to us as we cannot be responsible for returns lost or damaged in transit.
The delivery / shipping charges are not refundable.
Please refer to our refund policy.
Please note we do not accept returns of unwanted bows as we cannot resell them.
Any pre-approved non bow returned items must be return unopened with seals in tact and undamaged within 30 days of order being placed.
All returned goods are subject to a 35% Restocking Charge.
Any and all delivery / shipping charges are not refundable.
In the check-out process, there is an option to “Enter voucher code.” Simply enter your unique voucher code, and the amount will be subtracted from your order total.
To make it nice and easy for you, we accept all major credit and debit cards as well as payment by PayPal.
You also have the option of direct bank deposit – Please note goods will not be shipped until payment clears.
What’s more if you pay when ordering there are NO transactional charges.
Utilize our contact us form on the website – detailing contact details and your company name, website and any social media sites.
We are always excited when bloggers and influencers want to collaborate with us. Utilize our contact us form on the website – detailing contact details and your company name, website and any social media sites.
Please note we do not offer free product instead we offer an affiliate program.
To make sure the correct person in our company answers your query – the fastest way is to use our contact us form. The right person can then contact you directly.