My order contained faulty merchandise what do i do now?
No problems – as Australia’s premier Bow company we hope all of our customers are 100% happy with our products, however, should an item be faulty or unsatisfactory upon receipt please return it to us in its original, unused and unmodified condition, with the completed returns form, and we will investigate and courteously exchange it…
Read MoreI ordered, selected pick up, and never came, can I have a refund?
Please refer to our refund policy.
Read MoreCan I return my order?
Please note we do not accept returns of unwanted bows as we cannot resell them. Any pre-approved non bow returned items must be return unopened with seals in tact and undamaged within 30 days of order being placed.All returned goods are subject to a 35% Restocking Charge. Any and all delivery / shipping charges are…
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