Can I call you? / What is your phone number?
To make sure the correct person in our company answers your query – the fastest way is to use our contact us form. The right person can then contact you directly.
Read MoreMy order says its shipped but I haven’t received it yet.
Once a shipment leaves us it is in the hands of the shipping company.You will have been forwarded tracking details – please check there first. Making sure to check junk mail folder.Then contact us via email.Then check tracking again.Very occasionally, and sometimes out of the control of anyone, shipments may get delayed. Bowzz accepts no…
Read MoreI need a bow today, Can I pick my order up?
Yes you may be able to pick up today.However all orders need to be placed through the website. You need to select the items, size and quantities you require.Add them to your shopping cart.Then navigate to the cart page where you will need to provide contact details.Once you have done that an option will appear…
Read MoreMy order contained faulty merchandise what do i do now?
No problems – as Australia’s premier Bow company we hope all of our customers are 100% happy with our products, however, should an item be faulty or unsatisfactory upon receipt please return it to us in its original, unused and unmodified condition, with the completed returns form, and we will investigate and courteously exchange it…
Read MoreI ordered, selected pick up, and never came, can I have a refund?
Please refer to our refund policy.
Read MoreCan I return my order?
Please note we do not accept returns of unwanted bows as we cannot resell them. Any pre-approved non bow returned items must be return unopened with seals in tact and undamaged within 30 days of order being placed.All returned goods are subject to a 35% Restocking Charge. Any and all delivery / shipping charges are…
Read MoreHow much is delivery?
Simply select the items you require and head to the checkout page.Once you included you delivery location our website will provide real time live freight pricing, and if applicable the different options available to you.
Read MoreHow can I use my voucher code?
In the check-out process, there is an option to “Enter voucher code.” Simply enter your unique voucher code, and the amount will be subtracted from your order total.
Read MoreI want to be an authorized Bowzz retailer / distributor – whom do I contact?
Utilize our contact us form on the website – detailing contact details and your company name, website and any social media sites.
Read MoreI am a blogger/influencer, how do I get in touch with you?
We are always excited when bloggers and influencers want to collaborate with us. Utilize our contact us form on the website – detailing contact details and your company name, website and any social media sites.Please note we do not offer free product instead we offer an affiliate program.
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