My order says its shipped but I haven’t received it yet.

Once a shipment leaves us it is in the hands of the shipping company.
You will have been forwarded tracking details – please check there first. Making sure to check junk mail folder.
Then contact us via email.
Then check tracking again.
Very occasionally, and sometimes out of the control of anyone, shipments may get delayed. Bowzz accepts no responsibility for these delays and the impact they may have.
We are always happy to assist you in finding out when your shipment will arrive, though you understand that once a parcel leaves us it is out of our control.

If a parcel is lost in transit we cannot give a refund or replacement of product until a full investigation is done with the freight company which can take up to 4 weeks from time we are notified your goods have not been received.
You may place another order, and if the courier company is found at fault we will refund the original order cost plus freight.